Chaperones are available on request. Please ask at reception, ideally at the time of making the appointment, or during the consultation.
The team is responsible for making appointments, dealing with requests for repeat medication and general enquiries. Their aim is to help in the smooth running of the practice. They have a busy and difficult job and act on the instructions of the doctors, so please be a ‘Patient Patient’. All information given to them is treated in confidence and they are bound by the same rules of confidentiality as the Doctors and Nurses. The more information you are able to give them the better they will be able to assist you.
HOW TO BOOK AN APPOINTMENT
Face to face appointments
Appointments can be booked up to 3 months in advance we also have appointments available to book on the day you will need to ring at 8am for on the day appointments.
You may be asked by the receptionist the reason for the appointment this is so that we can book you in with the right person or so that we can deal with requests more efficiently either by a telephone appointment or a message to the GP, nurse or clinical pharmacist.
It is not always necessary to see the GP for renewal of sick notes or repeat prescriptions if you are unsure please speak to a receptionist.
Some problems do not need a face-to-face appointment and can be dealt with by telephone. If you are discussing an ongoing problem please request your usual doctor and advise the receptionist of the reason for this. The receptionists may ask you for more information regarding the problem so that they can book your telephone appointment with the most appropriate doctor or nurse. When your telephone appointment is booked, the receptionist will give you an estimated time window for when the doctor or nurse will call – we are unable to specify an exact time as this varies depending on visit requests and emergency appointments. It is important to keep us updated of your current telephone number.
Clinical Pharmacist appointments
Please call the surgery to book an appointment with Humera for the following
- Medication reviews
- Weight management reviews
- Asthma reviews
- Blood pressure checks.
Just as when you see a GP or practice nurse, you will see a clinical pharmacist in a private consultation room. Seeing the pharmacist does not replace an appointment with a doctor, you will still be able to see your GP if you need to. A clinical pharmacist will not give you your medicines. You should collect your medicines from a community pharmacy. Humera has appointments available in the practice and she can visit you at home if you are a housebound patients.
You may be asked by the receptionist when booking your appointment with the nurse what the appointment is for. This ensures that enough time is allocated for your appointment.