The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons.

Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety.

In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

This relates to any form of abuse from patients or staff which includes (but is not limited to) homophobia, biphobia, transphobia, racism, sexism, ageism, or harassment or abuse on basis of disability, marriage or civil partnership, pregnancy or maternity, religion or belief.

We are an approved training practice for fully qualified doctors who wish to gain special experience in general practice. This may mean that this doctor accompanies your usual doctor. On occasions and with your full knowledge and consent, we video record routine consultations purely for training purposes.

The surgery also takes 3rd and 4th year medical students for one day a week during certain times of the year. Again these students may be accompanying your usual doctor but only if you are in total agreement.

There is a Central NHS Computer System called the Summary Care Record (SCR). It is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had.

Why do I need a Summary Care Record?

Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed.

This information could make a difference to how a doctor decides to care for you, for example which medicines they choose to prescribe for you.

Who can see it?

Only healthcare staff involved in your care can see your Summary Care Record.

Do I have to have one?

No, it is not compulsory. If you choose to opt out of the scheme, then you will need to complete our online Summary Care Record Opt-out form.

More Information

For further information visit the NHS Care records website.

The Data Protection Act 1998 and the Data Protection Act 2018 requires organisations that control data to register with the Information Commissioners Office (ICO) website www.ico.org.uk.

The organisation is registered with the ICO as a Data Controller under the Data Protection Act 1998. The registration number is <ICOCode> and can be viewed online in the public register.

If any of your details e.g. your name, address or other personal data have changed or are incorrect you have a responsibility to inform the professional treating you who will arrange for the necessary updates to be made.

This will help us to ensure that the data we hold about you is accurate and complete.

You have a right under the Data Protection Act 1998 and the Data Protection Act 2018 from 25th May 2018, to request access to view or to obtain a copy of what information the organisation holds about you and to have it modified should it be inaccurate. The process to access your records is known as a Subject Assess Request (SAR) and the way it works is outlined below:

• Your SARs request must be made in writing to the organisation’s IG Lead at the address shown above
• The latest regulations state that there is no charge to have a printed copy of your information provided
• The request will be reviewed and if possible completed within one month (subject to our possible requests for further clarification for you)
• You will need to provide adequate proof of your identity before we will release the requested details (e.g. full name, address, date of birth, NHS number and details of your request), you must also provide two forms of identification

In addition to the right of access, under the Data Protection Act 2018, you will also have the following rights:

• Erasure, which is the right to request that your personal data is removed from our systems be they paper or electronic – please note that under certain circumstances we are legal obliged to maintain a copy of your data for contractual and or statutory reasons
• Restriction of processing, this is the right for you to request that we only process certain parts of your data
• Objection – you have the right to object to the way that we are processing your data
• Data portability – this concerns the right to request that we provide a copy of your data in an easily transportable format
• Automatic processing – you have the right to object to the way we automatically process data – in the case of our organisation we do not, at present, carry out automatic processing of your data
• If you have provided us with your consent to process your data for the purpose of providing our services, you have the right to withdraw this at any time. In order to do this should contact us by emailing or writing to the organisation.